Widerrufsrecht
Returns & Refund Policy
At Arvetta, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without providing any reason.
The withdrawal period expires 14 days after the day on which you, or a third party appointed by you, received the goods.
To exercise your right of withdrawal, you must notify us through a clear statement by email:
Return Conditions
To be eligible for a return:
- The product must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or order confirmation may be required.
Please note that certain items may not be eligible for return due to hygiene, customization, or safety reasons.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed automatically through your original payment method.
Please allow between 3 and 10 business days for the refund to appear on your account, depending on your payment provider.
We reserve the right to refuse refunds if the returned items do not meet the return conditions described above.
Damaged or Incorrect Products
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
Our team will quickly provide an appropriate solution, such as a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking confirmation.
Cancellation Before Shipment
Orders may be cancelled free of charge before shipment.
Once the order has been processed or shipped, a return request must follow the standard return procedure described above.
Contact Information
If you have any questions regarding returns or refunds, please contact our support team:
Arvetta — Jovi Business