(FAQ) — Arvetta
How Long Does Delivery Take?
Delivery usually takes between 7 and 18 business days.
Once your order has been shipped, you will receive an email with a tracking link so you can follow the status of your package.
How Can I Track My Order?
Once your order has been shipped, you will receive a tracking number by email.
You can also track your order on our dedicated page:
👉 Track Order
Where Do You Ship?
We currently ship to Germany and several other European countries.
Delivery times may vary slightly depending on the destination country.
Is Shipping Free?
Yes, we offer free shipping with no minimum order value.
Can I Return a Product?
Yes. You have the right to request a return within 14 days after receiving your order.
Products must be returned in their original condition and unused.
For more information, please see our policy:
👉 Returns & Refunds
How Does the Refund Process Work?
Once the product has been returned and inspected, the refund will be issued through the original payment method.
Processing may take between 3 and 10 business days.
Do the Products Come With a Warranty?
Yes. All our products are covered by the legal warranty in accordance with European regulations.
Are the Products Easy to Use?
Yes. Our products are designed to be easy to install and use.
Each product comes with the appropriate instructions.
Our customer support team is always available if you need assistance.
Do the Products Comply With European Standards?
Yes. Our products comply with applicable European regulations and have the required certifications when necessary.
How Can I Contact Customer Service?
Our customer support team is available 7 days a week.
Average response time: 24 to 48 hours (business days)
📧 contact@arvetta.de
What Should I Do If My Product Arrives Damaged?
If your product arrives damaged, please contact us immediately with a photo of the received item.
📧 contact@arvetta.de
We will quickly find a solution, such as a replacement or refund.
Can I Order Multiple Products at the Same Time?
Yes. Depending on stock availability and logistics, your products may be shipped in separate packages.
Do You Offer Discounts or Special Promotions?
Yes. We regularly offer special deals and seasonal promotions directly in our store.